The Public Health Agency’s 10,000 MORE Voices initiative, in partnership with the Northern Ireland Ambulance Service (NIAS), is inviting people across Northern Ireland to share their experiences of using the Patient Care Service (PCS).
Survey Link 👉 🔗 https://tinyurl.com/10knias
What is the Patient Care Service (PCS)?
The Patient Care Service provides non-emergency patient transport for individuals who require assistance travelling to and from healthcare appointments, including outpatient clinics, treatments, diagnostic appointments and other healthcare services.
Why are we seeking feedback?
We want to better understand the experiences of patients, carers and families who use the Patient Care Service, including:
- Booking and arranging transport
- Communication with the service
- Experiences during journeys
- Accessibility and support requirements
- Timeliness and reliability
- Overall satisfaction with the service
The feedback gathered will help inform future service improvements and support NIAS in ensuring the Patient Care Service continues to meet the needs of those who rely on it.
How you can help
We would greatly appreciate your organisation’s support in promoting this engagement opportunity by:
- Sharing the survey link with members, service users, patients, carers and families
- Promoting the survey through newsletters, websites and social media channels
I have attached a draft social media announcement and would be delighted if your organisation would consider sharing and promoting this through your networks and communication channels.
Accessible Ways to Take Part
We want to ensure that everyone who wishes to share their experience can do so. In addition to the online survey:
- Paper copies of the survey are available on request
- Easy Read versions are available on request
- Individuals can also complete the survey through a facilitated conversation by telephone by contacting the number below.
Who should take part?
We are particularly keen to hear from:
- Current and recent users of the Patient Care Service
- Family members and carers
- Older people
- People living with disabilities
- Individuals living with long-term health conditions
- People living in rural communities
- Communities who may experience barriers to accessing healthcare services
Further Information
If you have any questions about this engagement, require additional promotional materials, or would like to request paper copies, Easy Read versions, or facilitated survey completion, please contact:
📞 02895 361124
📧 [email protected]
Thank you for supporting this important engagement exercise and helping us ensure that the voices of patients, carers and communities are heard.
