Your personal information
We process and hold personal information that is needed by us to run the operations of the charity and for which there is a valid lawful basis. If your family is receiving support from us, we may need to obtain up-to-date medical and social care information in order to provide a safe and effective service, in the best interest of the person.
We do not share information sensitive or confidential health information without your consent unless under legal obligation. We will only share information after families have signed a “consent to share” form at the start of delivery service, which details the circumstances in which we may share information.
In certain circumstances, we receive and will share personal information with other professional organisations, such as hospitals, GPs, community nursing teams, Local Authorities and schools.
How we collect your personal data
We obtain personal information from you when a referral is made to us and when we undertake an initial assessment to agree a family plan with you. We may also obtain personal information about you from other professionals involved in your relative’s care.
How we process your personal information
We may use your personal information for:
- Providing you with services or information that you have requested
- Keeping a record of our communications with you
- Complying with our legal obligations, policies and procedures.
Data profiling and data appending
We may use personal information for analysis and profiling to help us to understand family needs. On occasion we may also make use of publicly available demographic information. We will only use data collected in this manner for the purposes to which you have consented.
We will not sell or share personal details with any third party for the purposes of their own marketing.
We may disclose your personal information to third parties if we are obliged to by law or the disclosure is necessary for the purposes of national security or criminal investigation or if we have your consent.
How we protect your personal information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data stored on our database, systems or mobile devices including telephone numbers and photographs.
Where we store your information
All the information that you provide to us or which is shared with us is stored on our secure database and on mobile phones.
How long we keep it
We retain your personal information in line with guidance from the Local Authority.